Canny

Canny is an AI customer feedback management tool designed to help organizations collect, organize and analyze feature requests. It provides a centralized location for gathering feedback, enabling a deep understanding of customer needs to prioritize your product roadmap effectively. Canny's features include feedback collection, feedback analysis, request prioritization, roadmap creation, and update sharing. Users can collect feedback from various sources, automatically detect and merge duplicates, and set up a feedback portal for direct user interaction. The tool also allows users to connect customer data to specific features, create user segments, and gain context from user feedback. Based on the feedback collected, requests can be prioritized using a customized formula that considers impact and effort weights. Canny also integrates with popular project management tools to help create a concise roadmap for products. Users can share progress updates through a public changelog, linking to feature requests and automatically notifying users who interacted with those requests. For a more automated approach, Canny offers AI-driven features for feedback discovery, offering smart replies and summarizing lengthy feedback threads for ease of understanding. Ultimately, Canny transforms feedback into actionable insights to help businesses make informed product decisions and build better products.