Kotae

Kotae is an AI-powered chatbot designed primarily for small businesses. The tool is trained using content scraped from a website, training files, or FAQs provided by the business. This allows Kotae to effectively generate responses to customer inquiries based on the company's own data. The chatbot integrates directly into a business's website, ready to interact with customers around the clock, in over 80 languages. The tool allows for a high degree of personalization, enabling businesses to customize the bot's appearance with their respective brand logos, theme color, and welcome message. Kotae's responses to inquiries can be overridden if necessary, allowing businesses to control and fine-tune the information presented to their customers. The chatbot is built on advanced technology from OpenAI and retrieval-augmented generation, enabling the tool to continually increase in intelligence over time. As customers interact with Kotae, the chat history can be used to refine responses and add more training data, improving accuracy and quality of customer engagement. Kotae reduces the need for repetitive tasks and is capable of handling up to 80% of routine customer questions. This allows teams to focus on responding to complex queries and higher-value interactions.